Here’s what happened.
WordPress went nuts. It happens. WordPress isn’t perfect (but then, who is?) I think it was a plugin but the siteground folks identified it as being my wp-cron.php file. Now I went out and dug around and it looks to me that the issue isn’t the file; it’s the programs calling the file. (Cron automates tasks.) Siteground support (the various people who man their desk) said, “optimize or delete the wp-cron.php file.” My version of optimize is to delete the plugins that are hitting that file and making it do stuff. Not good enoug for them though and they tell me I have to delete it. Only thing is, in digging around deleting the file can also make the site grab more than its share of the server. Which leads to why I’m looking for a new host.
A host should take your sit off-line if it’s compromising other sites sharing your servers; this is good practice. And in this case, siteground — if it happens more than once — charges a fee to make your site accessible again. $50. For hosting that’s around $77 annually, that’s a chunk of change. But I get it — it’s to make you be responsible with your site.
My problem is that 1) their fix could make the site go wild again; 2) there’s no way to monitor if my site is grabbing too much server space so that if it starts, I can quickly take action; 3) I just have to wait and see if I get dinged for another fifty bucks as punishment for not monitoring when my site when there’s no way to monitor my site.
Now for the past few years I have loved siteground. It used to be hard to get help but then the help got pretty good. But during this debacle? Abysmal customer service. I can’t risk this happening again, especially because I was looking at having a reseller account but I can’t set clients up without decent customer service.
Argh argh argh argh argh. So techies among you? Any great, affordable hosts preferably with Fantastico and preferably who can help me move this huge damn site over including my add-on domain slots???
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This post originally appeared at this woman’s work. You can comment at the original post.
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